Who it's for
Built for the teams who answer for the P&L
Case Layout is for brands, agencies, and e-commerce operations teams who manage Amazon Seller Central and Vendor Central issues and need to know what is actually resolved.
Single Brands
One business, one Amazon account, and no room for issues to slip through the cracks.
- One issue board for Seller and Vendor Central
- Multiple cases, ASINs, and timelines per issue
- Financial exposure tracked until recovery
- All features included on a single-organization plan
Houses of brands
A portfolio of businesses that each need their own workspace, reporting, and team, managed from one account.
- Up to 5 organizations on one plan
- Per-brand logos, channels, categories, and settings
- Board-level team assignments and permissions
- Portfolio dashboards with per-brand and aggregate views
Agencies
Multi-client operators who need a scalable command center for Amazon operations across every account they support.
- Custom pricing based on your organizations size
- Invite teammates once, assign them to client boards
- Per-client resolution reporting and KPIs
- Owner, Admin, and Member roles with controlled access
What you can do today
The platform is built around the real workflow of managing marketplace problems: capture, track, assign, and verify resolution.
The issue is the primary record
Amazon may close a case, but the business problem can persist. Case Layout tracks the issue until your team confirms it is actually resolved, not just administratively closed.
Multiple cases, each with their own timeline
An issue can contain several Amazon case numbers. Every case gets its own timeline, assignee, status, and notes, so a single issue never forces a single workflow.
ASINs, SKUs, product images, and financial impact
Attach multiple affected products to an issue, upload product photos, and record estimated financial exposure so recovery work is tied to real dollars.
Notes, attachments, and ownership
Add internal notes with the logged-in user's name, upload case attachments with drag-and-drop, and assign teammates so everyone knows who is driving what.
Dashboards that show progress
Track open issues, open exposure, completed and declined cases, team workload, and trends over a date range so leadership can see velocity, not just volume.
Flexible plans and organizations
Start solo, expand to a house of brands, or run an agency. Each plan controls how many organizations you can create, and owners or admins manage brands, teammates, and boards from one place.
Amazon issue management for brands and agencies
Track the business problem behind every Seller Central and Vendor Central case, including ownership, root cause, financial exposure and resolution history, until it is verifiably fixed.